INTIX 2025

With more than 30 years of experience driving enterprise software growth across six continents, Michael McDermott is a visionary leader transforming industries through technology. Leading SECUTIX’s expansion in the Americas, he is revolutionizing the live ticketing industry with a cutting-edge cloud platform that empowers sports teams, artists, theaters, and museums to deliver unforgettable fan experiences. 

Having been in enterprise software since 1994, Michael has helped organizations leverage technology to transform their businesses, from his time at Oracle to pioneering innovations in resort and attractions ticketing. He is championing the ticketing industry to embrace emerging technologies like AI, machine learning, and Web 3.0, in addition to adopting a new wave of leadership pushing for smarter, faster, and more inclusive solutions. 

Michael’s servant leadership and forward-thinking approach have fueled over $150M in sales revenue while partnering with global icons like Disney, MGM Resorts, and Vail Resorts. He is a passionate advocate for embracing change and preparing organizations to lead the future of ticketing and beyond. 

Darrin Smith has served as the President & CEO of the Washington Pavilion Management Company & 3e Encore since 2016.

Over the past 25+ years, Smith has held several executive and management level positions. Prior to joining his current organization, Smith served as the Director of Community Development for the City of Sioux Falls. Smith also worked for the American Heart Association's Midwest Affiliate organization, based in Chicago, in a Senior Director position for several years, the Associated General Contractors of South Dakota, and Home Federal Bank.

Smith has been appointed and elected to several state and local boards. Smith was elected and re-elected to the Sioux Falls City Council, including stints as City Council Chairman and Vice-Chairman. Additionally, Smith has served on the South Dakota Municipal League Board of Directors, the Southeastern Council of Governments Board of Directors, the Sioux Falls Development Foundation Board of Directors, the University of South Dakota (USD) Discovery District Board of Directors, and the Huether Family Matc

Peter began his career in Music Education and Commercial Music Production and has served many years in tour production, technical operations and event venue management.

Born in Oklahoma City and raised in Orange County, California, Peter and his wife Heather now live in Owings Mills.

Peter is especially proud of his dog Portia, who has appeared on ESPN and starred in a local ad campaign. Favorite live productions for Peter include Carrie Fisher’s Wishful Drinking, Les Miserables, and Pink’s live concerts.

Steven Jacobson founded JCA in 1988 to provide information management services to nonprofit organizations. Since then, Steven has provided systems consulting and implementation services to a number of clients, including Carnegie Hall, The Metropolitan Museum of Art, The American Museum of Natural History, The Cleveland Museum of Art, The Minneapolis Institute of Art, Wildlife Conservation Society (Bronx Zoo), New York Botanical Garden, and the National Constitution Center.

Prior to his tenure at JCA, Steven worked in the field of economic consulting for Rinfret Associates, Inc. (New York) as a research analyst and, subsequently, as a senior consultant for Data Resources, Inc. in San Francisco, California.

Steven is a past Adjunct Instructor at New York University where he taught courses in Technology for NYU’s Center for Philanthropy and Fundraising. He is the Immediate Past President of the New York City Chapter of the Association of Fundraising Professionals (AFP), and serves on the boards of the AFP Foundation for Philanthropy, and the Nonprofit Cooperative. Steven is also a member of the Museum Computer Network (MCN), the American Association of Museums (AAM), and the International Ticketing Association (INTIX).

Steven holds Bachelor of Arts degrees in Economics and Psychology from Stanford University.

Mike Brown has spent the last 28 years partnering with arts and cultural leaders to drive organizational success by instituting operational best practices and modernizing legacy systems.

He began his career in guest and member services at Exploratorium and was quickly promoted into a frontline leadership position. After 18 years in guest services, ticketing administration and venue operations, Mike was recruited by ACME Ticketing to build and lead their solution engineering efforts.

In 2021 Mike joined the Salesforce Global Nonprofit Solutions team and is currently serving as a lead strategic solution engineer dedicated to delivering value for arts and cultural organizations so that they can become more productive and better connected with their stakeholders.