From multi-venue chaos to seamless control
The Washington Pavilion ticketing transformation
The Washington Pavilion Management, Inc. & 3e Encore success story
When complexity across multiple venues, brands, and partners threatened operational efficiency, Washington Pavilion Management, Inc. & 3e Encore reimagined their approach.
With SECUTIX’s S-360 platform and mobile-first tools, they transformed ticketing, memberships, donations, and marketing into a unified, digital-first experience.
The result? 350,000+ tickets sold in 2024 across theaters, museums, science centers, and festivals – with smoother operations, stronger brand consistency, and secure fan journeys.
Highlights:
- 350,000+ tickets sold in 2024 across multiple venues
- 93% reduction in will call queues
- $100K+ saved on print and mailing costs
- 5M+ targeted emails delivered via S-360 marketing
- Seven-figure sales through S-Mobile at the inaugural LallyCooler summer music festival
- Fraud prevented with blockchain-backed security, geo-fencing, and timed barcode activation
“Our previous platform looked like it was stuck in the 1980s. We were fed up with daily customer complaints. Three years in, it’s clear we made the right choice. The product is strong, the support is proactive, and the improvements keep coming.”
Darrin Smith
President & CEO, Washington Pavilion Management, Inc. & 3e Encore
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Discover how Washington Pavilion Management, Inc. & 3e Encore found the operational backbone to grow confidently with SECUTIX.