Trust, security, and smooth operations: The Edgbaston ticketing transformation
Warwickshire Country Cricket Club
The Warwickshire Country Cricket Club success story
At a time when ticketing fraud was undermining fan trust, Warwickshire CCC took action. With TIXNGO – a SECUTIX solution – they transitioned to a fully mobile, fraud-resistant system embedded in their own venue app.
The result? A seamless matchday experience for 22,000+ fans – and a boost to operational efficiency, brand reputation, and fan satisfaction.
Highlights:
- 95% mobile ticketing adoption
- Queue times reduced to 2–3 minutes
- Fraudulent tickets cancelled before they caused problems
- Offline ticket access to counter poor connectivity
- Integrated into Edgbaston’s branded app
“Moving to mobile meant we could track, protect and welcome fans – not turn them away.”
Will Kerr
Warwickshire CCC
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