Senior Program Delivery Manager

South Florida (Ref: US_CS_122)

Missions and responsibilities

You will manage a Professional Services team whose mission is to deploy and configure our ticketing and CRM solution, to support our customers in change management and to foster the adoption of our solution, and to help our customers get the most of our solution.

Overall Responsibilities

  • Responsible to provide oversight on execution of all Services delivered across multiple US accounts.
  • Responsible for client expectation management on all delivery related aspects working closely with Client Executive and matrix organizations.
  • Responsible for the major project deliverables, maintaining the overall project plans across multiple areas to ensure effective delivery within budget and to the agreed timescales, quality and benefits realisation requirements.
  • Responsible for overall client satisfaction.
  • Serves as point for escalation of all operational or delivery issues.

Business Development/Growth Support

  • Support sales team for the development of all proposals
  • Participate in the review of proposals to ensure that the proposals are of highest quality, achievable and competitive.

Delivery Leadership for Engagements

  • Viewed as an expert in delivery management best practices; Supports adherence to delivery management processes and policies.
  • Work with matrix organizations for creation and active coaching of strong delivery team structure.

Planning & Operations – Work closely with Client Executive, Delivery Managers and Group Delivery Executive in the following activities

  • Ensure regular governance (weekly/monthly, quarterly) established for both internal/external stakeholders.
  • Assist as required on monthly activities including resource forecast, invoicing & revenue recognition.
  • Optimal deployment and utilization of resources for Managed Engagements.
  • Achieve the gross margin target for the account.

Skills

You will need to show:

  • Interpersonal and leadership skills.
  • Excellent client-facing and internal communication skills.
  • Excellent written and verbal communication skills.
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Agility, a strong sense of commitment and the discipline to focus.
  • PMP certification or similar.
  • Languages: English (native), Spanish (intermediate).

Work experience

  • 10+ years relevant experience (Includes 5+ years managerial/leadership experience).
  • 5+ years of experience in managing delivery of IT services.
  • The position is based in Miami.

About SecuTix

SecuTix is a European technology provider of a Ticketing Engagement Platform that helps organisations boost ticket sales and enhance audiences’ experience before, during and after live events. Our product, SecuTix 360°, is a cloud-based platform that combines ticketing and marketing functionality, and is offered as a white label SaaS service.

Used by the largest sport clubs and stadiums, live entertainment businesses, leading museums and cities across Europe, SecuTix manages the yearly sales of 30 million tickets.

Among our clients are Opéra National de Paris, UEFA, Centre Pompidou, Aspro Parks, Saracens FRC, Paléo Festival, Musée Picasso Paris and more.

A daughter company of the ELCA Group, SecuTix has a local presence in Switzerland, France, Spain, Germany, Vietnam and the UK.

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