Senior Customer Success Manager UK & Ireland

London (Ref: UK_CS_130)

Missions and responsibilities

What we offer

  • A stimulating and professional working environment in a dynamic team with extensive expertise
  • Exciting projects using the latest technologies
  • Flat organisational hierarchies and cross-functional teamwork
  • Close contact with customers in a creative industry
  • A supportive culture with excellent opportunities for professional and personal training and development

Skills

  • Proven track record of establishing yourself as a trusted advisor to customers
  • Ability to build and maintain excellent long-term relationships with customers and colleagues
  • Must be able to take complex customer concepts and articulate them to an audience of varying perception levels
  • Ability to interact with multiple senior stakeholders and strong ability to influence
  • Strong written and verbal presentation skills are essential
  • Strong analytical skills. Ability to process and interpret customer information (product utilisation data and customer requirements) to help drive adoption
  • Self-starter who can own the ongoing success of large customers
  • Ability to navigate data and people to find answers
  • Has handled difficult customers or situations and can demonstrate resolutions
  • A good awareness & understanding of the Sports, Entertainment & cultural sectors
  • A graduate level education
  • Fluent English

Work experience

  • Proven work experience as a Senior Customer Success Manager in an IT service company
  • Hands on experience with SaaS ticketing and/or a CRM/Marketing Cloud solutions
  • History of success as a consultant, business development, technical account management, or equivalent

About SecuTix

SecuTix is a European technology provider of a Ticketing Engagement Platform that helps organisations boost ticket sales and enhance audiences’ experience before, during and after live events. Our product, SecuTix 360°, is a cloud-based platform that combines ticketing and marketing functionality, and is offered as a white label SaaS service.

Used by the largest sport clubs and stadiums, live entertainment businesses, leading museums and cities across Europe, SecuTix manages the yearly sales of 30 million tickets.

Among our clients are Opéra National de Paris, UEFA, Centre Pompidou, Aspro Parks, Saracens FRC, Paléo Festival, Musée Picasso Paris and more.

A daughter company of the ELCA Group, SecuTix has a local presence in Switzerland, France, Spain, Germany, Vietnam and the UK.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close