Professional Services Manager

London (Ref: UK_SA_131)

Missions and responsibilities

You will join an onboarding team whose mission is to deploy and configure our Ticketing Engagement Platform, to support our customers in change management and to foster the adoption of our solution.

Main activities:

  • Plan and coordinate the deployment of our solution according to standard process and tools, monitor all activities
  • Ensure that projects are delivered on-time, within scope, quality and budget
  • Coordinate internal resources and third parties/partners for the flawless execution of projects
  • Organize and lead business and technical workshops
  • Analyze and formalize business requirements, and report them back to Product managers
  • Organize and lead project and steering committees
  • Deliver professional services related to ticketing configuration
  • Train customers to use our solution
  • Report and escalate to management as needed
  • Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required

Skills

  • Interpersonal and leadership skills
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Business analysis skills
  • Agility, a strong sense of commitment and the discipline to focus
  • An ability to work well under pressure
  • IT skills (hardware, development & API)
  • PMP certification or similar
  • Languages: English (fluent)

Work experience

  • At least between 7 and 10 years’ experience as Project Manager in an IT service company
  • Familiar with SaaS Ticketing solution and/or experience in operating a ticketing system for a sport/live entertainment organization
  • The position is based in London

About SecuTix

SecuTix is a European technology provider of a Ticketing Engagement Platform that helps organisations boost ticket sales and enhance audiences’ experience before, during and after live events. Our product, SecuTix 360°, is a cloud-based platform that combines ticketing and marketing functionality, and is offered as a white label SaaS service.

Used by the largest sport clubs and stadiums, live entertainment businesses, leading museums and cities across Europe, SecuTix manages the yearly sales of 30 million tickets.

Among our clients are Opéra National de Paris, UEFA, Centre Pompidou, Aspro Parks, Saracens FRC, Paléo Festival, Musée Picasso Paris and more.

A daughter company of the ELCA Group, SecuTix has a local presence in Switzerland, France, Spain, Germany, Vietnam and the UK.

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