Professional Services Senior Business Analyst, UK & Ireland

London – UK (Ref: UK_CS_142)

Missions and responsibilities

You will join an onboarding team whose mission is to deploy and configure our Ticketing & Engagement solution, to support our customers in change management and to foster the adoption of our solution.

Main activities:

  • Plan and coordinate the deployment of our solution according to standard process and tools, monitor all activities
  • Ensure that projects are delivered on-time, within scope, quality and budget
  • Coordinate internal resources and third parties/partners for the flawless execution of projects
  • Organize and lead business and technical workshops
  • Train customers to use our solution
  • Report and escalate to management as needed

Skills

  • Interpersonal skills
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Agility, a strong sense of commitment and the discipline to focus
  • An ability to work well under pressure
  • Willingness to travel
  • Languages: English (fluent)

Preferred requirements:

  • Comfortable with ambiguity in a fluid organization
  • A natural skill to engage with people at a deep level. Whether observing or interviewing customers or working with fellow team members and clients.
  • Works collaboratively and curiously
  • Takes ownership and responsibility for their work
  • Responds professionally to feedback and is able to admit mistakes quickly
  • A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently
  • Professional, flexible, and able to succeed in a rapidly changing environment
  • Able to communicate in a clear, consistent, and transparent manner
  • Passionate and enthusiastic about excellence and attention to details
  • Seeks out opportunities for self-development and continuing education
  • Develops and maintains open honest and trusting relationships.

Work experience

  • 5+ years relevant experience
  • Experience in operating or deploying a ticketing system
  • The position is based in London.

About SecuTix

SecuTix is a European technology provider of a Ticketing Engagement Platform that helps organisations boost ticket sales and enhance audiences’ experience before, during and after live events. Our product, SecuTix 360°, is a cloud-based platform that combines ticketing and marketing functionality, and is offered as a white label SaaS service.

Used by the largest sport clubs and stadiums, live entertainment businesses, leading museums and cities across Europe, SecuTix manages the yearly sales of 30 million tickets.

Among our clients are Opéra National de Paris, UEFA, Centre Pompidou, Aspro Parks, Saracens FRC, Paléo Festival, Musée Picasso Paris and more.

A daughter company of the ELCA Group, SecuTix has a local presence in Switzerland, France, Spain, Germany, Vietnam and the UK.

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