Professional Services Analyst

Ghent – Belgium (Ref: BE_CS_132)

Missions and responsibilities

You will join an onboarding team whose mission is to deploy and configure our SaaS Ticketing Platform, to support our customers in change management and to foster the adoption of our solution.

Main activities:

  • Deliver professional services related to ticketing configuration
  • Train customers to use our solution
  • Manage your own customer portfolio from onboarding to continuous customer satisfaction
  • Lay the foundation for long-term relationships with our customers
  • Analyze and formalize business requirements, and report them back to Product managers
  • Plan and coordinate the deployment of our solution according to standard process and tools, monitor all activities
  • Ensure that projects are delivered on-time, within scope, quality and budget
  • Coordinate internal resources and third parties/partners for the flawless execution of projects
  • Organize and lead business and technical workshops
  • Report and escalate to management as needed
  • Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required

Skills

  • You will need to show:
    • Excellent client-facing and internal communication skills
    • Excellent written and verbal communication skills
    • Solid organizational skills including attention to detail and multi-tasking skills
    • Business and problem analysis skills
    • Agility, a strong sense of commitment and the discipline to focus
    • An ability to work well under pressure
    • Strong interpersonal skills that enable you to work in a team and take ownership when needed
    • IT skills (hardware, development & API)
    • PMP certification or similar
    • Languages: English (fluent), Dutch, French and/or German are a plus

Work experience

  • At least between 3 and 5 years experience as Service Analyst in a SaaS company
  • Familiar with ticketing cloud-solutions and/or experience in operating a ticketing system
  • The position is based in Ghent

About SecuTix

SecuTix is a European technology provider of a Ticketing Engagement Platform that helps organisations boost ticket sales and enhance audiences’ experience before, during and after live events. Our product, SecuTix 360°, is a cloud-based platform that combines ticketing and marketing functionality, and is offered as a white label SaaS service.

Used by the largest sport clubs and stadiums, live entertainment businesses, leading museums and cities across Europe, SecuTix manages the yearly sales of 30 million tickets.

Among our clients are Opéra National de Paris, UEFA, Centre Pompidou, Aspro Parks, Saracens FRC, Paléo Festival, Musée Picasso Paris and more.

A daughter company of the ELCA Group, SecuTix has a local presence in Switzerland, France, Spain, Germany, Vietnam and the UK.

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