Making the ticketing experience better for organisers and true fans
Designed for organisers. Built for the true fans.
Bots jumping the queue. Websites crashing. Abandoned carts.
Your fans deserve better.
SECUTIX offers a suite of powerful tools that help you protect your events, delight your audience, and keep tickets in the hands of real fans, and away from bots or scalpers.
Discover our fan experience software
Want to know how to improve customer experience at every step of the ticketing journey? It starts with trust. When fans trust your process, they come back.
From queuing to resale, our fan-first ticketing experience optimisation tools make sure every interaction is fast, fair and frustration-free.
For organisers, it’s more revenue and better data. For fans, it’s a buying experience that feels easy and exciting.
SECUTIX’s Queue Management System
Big on-sales don’t have to mean chaos. Our Queue Management System gives you full control over traffic spikes - directing fans into a dynamic virtual queue that reduces drop-off, prevents crashes, and creates a calmer buying environment where anticipation builds into excitement, not frustration.
- Improve customer experience during high-demand moments
- Reduce cart abandonment and fan frustration
- Make the ticket allocation process fairer – taking away the speed advantage from bots
Bot Protection Solutions
Bots don’t just steal tickets. They destroy fans’ trust.
Our Bot Protection, powered by DataDome, automatically detects and blocks non-human traffic before it ever hits your on-sale.
That means real fans have a real chance - and your team spends less time fighting fraud.
- Keep your tickets in the hands of true fans
- Protect your inventory and pricing integrity
- Reduce chargebacks and complaints
Reseller Platform
Keep resale in your ecosystem - and in your control.
Sometimes resale is inevitable. This is your opportunity to make it work for you. Our built-in Reseller Platform gives you the tools to enable secure, ethical secondary sales, verified, controlled, and commissionable.
- Maintain full control over pricing, policies, and approvals
- Protect fans with secure, scam-free resale transactions
- Offer a smooth, flexible experience that builds trust
Lottery Platform
Traditional ticketing systems give scalpers the edge and frustrate real fans. First-come, first-served favours speed over fairness. Poorly run draws lead to dropouts, while clunky interfaces and manual admin drain your team’s time.
SECUTIX’s Lottery Platform changes the game.
Mobile-first and fully integrated, it delivers a fairer, smoother experience - for everyone.
- Fairer allocation with no scalper advantage
- 100% automated payment capture = no dropouts
- Less manual work, fewer portals, faster fulfilment
Event industries benefiting from our ticketing experience optimisation tools
Whether you're selling 500 tickets or 50,000, SECUTIX helps you scale with confidence. Our experience optimisation tools are designed for real-world demand and real fan behaviour.
FAQs
How does SECUTIX improve customer experience?
SECUTIX removes the biggest pain points in ticketing - long queues, scalper bots, and shady resale - by combining bot protection, queue management, secure resale, and automated lotteries in one seamless platform.
Fans get a smoother, fairer, and more transparent buying experience - one that builds loyalty rather than frustration.
How does SECUTIX protect against bots and scalpers?
Our Bot Protection, powered by DataDome, uses behavioural analysis and device fingerprinting to stop fake accounts before they even reach your on-sale. Combined with features like randomised ticket allocation and controlled resale, we ensure tickets end up with real fans - not resellers or fraudsters..
Can SECUTIX help manage high-demand on-sales?
Yes. Our Queue Management System keeps your platform stable and your fans calm during traffic spikes. By creating a smart, fair virtual queue that adjusts in real time, we reduce drop-offs, prevent site crashes, and give every fan a fair shot - no matter how big the on-sale.
Request a call back or demo
Find out how our solutions can open your world.
Our team are happy to consult with you about your goals or give you a demo of our products and offerings at any time.
Let’s Connect
Complete the form and connect with our team to explore how SECUTIX can meet your unique ticketing needs and elevate your audience experience.