Onboarding Services

Accelerate the implementation of your new ticketing solution, maximise user adoption and ensure project success.

Experts that extend your team

While your ticketing project is unique, you still need the right skills for a successful, on-time project. Our team of ticketing, marketing and IT experts helps you skip the learning curve as they share knowledge and guide you at each step of the process.

  • A SecuTix project manager orchestrates the entire project, including planning activities, selecting the appropriate pool of skills, organising business and technical workshops, managing risks and reporting on progress.
  • Expert consultants apply their skills and best practices to optimise ticket sales configuration, and implement marketing campaign automation, while IT experts handle tasks like data migration, network configuration and ticketing hardware selection.
  • Your success is our success. Our consultants share knowledge and work hand in hand with your internal team, both onsite and remotely. From the initial kick off meeting up till the go-live date and beyond, our teams work together, including at major events such as an exceptional sale.

Proven implementation methodology

Maximise the success of your project with our field-proven implementation methodology, consistently applied to both small-size projects (like a 150-seat theatre) and to complex, large-scale implementations (like the Centre Pompidou in Paris).

  • Step 1: Preparation. This phase comprises several workshops, including business processes and data analysis, interfaces and hardware/network audit, and evaluation of online sales aspects (integration with your corporate web site, e/m-ticket personalisation, branding and many more).
  • Step 2: Deployment. This phase focuses on system configuration, implementation of interfaces and user training (sales, marketing and access control). Sales channels are activated and contact data imported following the predefined calendar.
  • Step 3: Launch. This final phase focuses on validation, sales launch (online and box office) and access control activation. Typically, it coincides with a major event or the beginning of a new season, with our consultants providing onsite assistance.

Change Management and user adoption

Our experience has taught us that adopting a new ticketing system involves more than a change of technology. The SecuTix solution dematerialises many manual processes like the processing of season ticket forms or seat allocation, impacting how people work.

To ensure that the ticketing system switch is perceived as an opportunity and facilitate a smooth transition between old and new, we help address change management and user adoption via a range of activities. These include clear communication of goals and frequent user feedback sessions; early immersion in the solution using training, a test lab and user acceptance tests; and extensive onsite coaching during the launch phase.