Customer Support Specialist French

Ho Chi Minh City (Ref: VN_CS_105)

Missions and responsibilities

Our Cloud / Saas Ticketing software product is chosen to be the solution provider of the top 3 greatest world sport tournament. The product quality, the customer satisfaction and our team’s professionalism make the difference. With the aim to deliver these highly visible projects, we are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset.

As a Level 2 – Technical Support Specialist, you will:

  • Research, diagnose, record, and analyse Customer issues with accurate solutions.
  • Have high speed Interactions with Vietnam’s Level 3 – Support (Development Team)
  • Have high speed Interactions with Level 1 Support in Switzerland, Spain and France
  • Reproduce and document customer bugs for the development team
  • Respond to Customer Assistance Request in writing
  • Work closely with Customer Success Managers to maintain customer satisfaction

Skills

We expect from you:

  • Fluent English for day to day communications with European colleagues
  • Experience in troubleshooting, diagnosing bugs, handling customer support requests
  • Database / SQL Knowledge or Data analysis
  • Attention to detail, prioritization and organization skills, open minded

Strong pluses:

  • Coding skills: Java, C# or Php knowledge
  • Fluent French – German would be a+
  • Experience in some of the following: Php, JavaScript, Jquery, AngularJS, ReactJS, HTLM5, CSS3 (LESS, SASS, Media Queries), AWS Cloud

Work experience

  • Bachelor’s Degree in Computer Science, Telecommunication or related field
  • 1 year experience in technical support
  • 2 years of experience in software development
  • Significant experience in SQL / Data analysis / PLSQL

About SecuTix

SecuTix is product company member of the Elca group from Switzerland. Our main offices are in Switzerland, Vietnam, France, England, Spain and more to come.

SecuTix is an Agile product company delivering a SaaS-cloud based Ticketing Engagement Platform that helps cultural, entertainment and sports organizations to increase sales and engage directly with their audiences.

We are serving more than 150 customer sites with a spot on customer attitude and startup mindset. SecuTix is headquartered in Lausanne Switzerland, we have 5 sales offices located in Lausanne, Paris, London, Madrid and Munich.

SecuTix is the recent winner of 2 of the 3 greatest sports tournament and our ticketing platform is used by leading museums, sports clubs and stadiums, live entertainment, festivals, parks and cities all over Europe and among our flagships are Opéra National de Paris, UEFA, Euro 2016, the Centre Pompidou in Paris, Picasso Museum, Stade de France and more.

We provide: Collaborative and stimulating company culture, fast career path, autonomy and responsibilities, learn on the job with excellent peer support, Swiss grade work organization and quality, friendly international working environment with frequent interactions with Switzerland/France/England/Spain, travel opportunities and more.

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