Our vision is to enable our event industry customers to take control of their ticket distribution and massively engage their audience.

SECUTIX SA is a leading provider of a cloud hosted SaaS Ticketing Software Products.  
S -360, OXYNADE by SECUTIX and TIXNGO are innovative products and platforms providing business critical solutions to the Sports, Entertainment and Cultural Sectors.

Our mission is to be the global leader in SaaS solutions serving these sectors.

In this role

To accelerate our growth, SECUTIX is looking for a Head of Professional Services based in Paris. You will manage a Professional Services team whose mission is to deploy and configure our Ticketing and Engagement Platform, to support our customers in change management and to foster the adoption of our solution, and to help our customers get the most of our solution.

Main responsibilities

  • Responsible to provide oversight on execution of all Services delivered across multiple FR accounts 
  • Responsible for client expectation management on all delivery related aspects working closely with Client Executive and matrix organizations
  • Responsible for the major project deliverables, maintaining the overall project plans across multiple areas to ensure effective delivery within budget and to the agreed timescales, quality and benefits realization requirements
  • Responsible for overall client satisfaction
  • Serves as point for escalation of all operational or delivery issues

Business Development/Growth Support

  • Support sales team for the development of all proposals
  • Participate in the review of proposals to ensure that the proposals are of highest quality, achievable and competitive

Delivery Leadership for Engagements

  • Viewed as an expert in delivery management best practices; Supports adherence to delivery management processes and policies
  • Work with matrix organizations for creation and active coaching of strong delivery team structure

Planning & Operations - Work closely with Client Executive, Delivery Managers and Group Delivery Executive in the following activities

  • Ensure regular governance (weekly/monthly, quarterly) established for both internal/external stakeholders
  • Assist as required on monthly activities including resource forecast, invoicing & revenue recognition
  • Optimal deployment and utilization of resources for Managed Engagements
  • Achieve the gross margin target for the account

What we offer

  • A stimulating and professional working environment in a dynamic team with extensive expertise
  • Exciting projects using the latest technologies
  • Flat organizational hierarchies and cross-functional teamwork
  • Close contact with customers in a creative industry
  • A supportive culture with excellent opportunities for professional and personal training and development

Your profile

  • 10+ years relevant experience (Includes 5+ years managerial/leadership experience)
  • 5+ years of experience in managing delivery of IT services
  • Strong leadership and interpersonal skills with the ability to work effectively with and manage a wide variety of professional staff; experience in growing and mentoring a very dynamic team
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Demonstrable skills and experience in mediation, negotiation, presentation and conflict resolution
  • Experience in presenting to and interacting with senior management of client organizations
  • Ability to cost estimate large range of project types, and to track and meet budgets
  • Agility, a strong sense of commitment and the discipline to focus
  • Willingness to travel.
  • Fluent in French and in English

If you are interested in applying for this position, please send us your complete application (CV, cover letter, reference letter, diplomas and certificates).


SECUTIX is a European technology provider of a Ticketing Engagement Platform that helps organisations boost ticket sales and enhance audience experience before, during and after live events. Our product, S-360°, is a cloud-based platform that combines ticketing and marketing functionality, and is offered as a white label SaaS service.

Used by the largest sport clubs and stadiums, live entertainment businesses, leading museums and brand homes, and cities across Europe, SECUTIX manages the yearly sales of 50 million tickets.
Among our customers are Opéra National de Paris, UEFA, Centre Pompidou, Everton FC, Aspro Parks, Saracens FRC, Paléo Festival, Musée Picasso Paris and more.